ISN TRAINING MODEL: confluence of specializing know-how

“Changing is necessary for self-improvement”
(Edoardo Boncinelli, La Lettura – Corriere della Sera, 7 August 2016)

There is no doubt that in order to change our behaviour and mental attitude in everyday situations we need to put into practice our knowledge and the lessons learned.

It is surely far easier to merely read, listen to or share concepts, theories, new techniques and methodologies. What is hard is to implement the change, and turn from WHAT to HOW.

With this in mind, we have developed a MODEL and a working METHOD to help people to learn how to put into action their knowledge and competences by acquiring the skills that lead to personal and professional change.

ISN’s strength lies in real time team working on two fronts– NEGOTIATION and EMPOWERMENT – in order to develop the required practical skills for negotiation.
Professional negotiation does not only imply learning the best practices, but also the ability to quickly resort to and accurately implement the skills needed to optimize the process.
As a result, negotiating entails to be constantly alert and practice active listening, to be equipped with effective communication skills and being keen to problem solving and team building. It also implies a good awareness of and ability to master emotions through emotional intelligence. Moreover, we aim at using linguistic empowerment to provide targeted language training applied to negotiation, as English is now universally used in international negotiations.

All these negotiation skills share the same coaching approach that aims to make learners aware of their skills and the instruments that can be used to achieve goals.


Negotiation is the social process in which two or more parties with opposed interests attempt to reach the most satisfying agreement as possible.

For a negotiation to be successful, it is crucial that the parties reach an mutually satisfactory agreement while preventing conflict escalation and the subsequent disruption of relations.
It has been extensively proved that losses deriving from poor negotiation are extremely high, both in terms of financial costs, reputation damage and productivity loss.

Our approach to negotiation training rests on the assumption that anyone can negotiate, but only a few can negotiate professionally.

Although companies and organizations worldwide acknowledge that professional negotiators are crucial for their business and internal activities, in most cases they mostly rely on past experience and personal intuition.

This approach may jeopardize the outcome of negotiations.


Our School believes in empowering people by working on the required abilities and confidence enabling the individual to cope with cultural challenges and practically develop negotiation skills.

We are committed to assessing your current competencies and talents to help you reach your goals.