Hearing, listening, and active listening are three different ways of relating with the world and they imply different levels of involvement. Active listening specific characteristics require us to tap into all the sensitivity, attention, intelligence and empathy at our disposal.
Effective communication allows us to establish genuine contact with other people and engage in a more effective and fruitful dialogue.

  • The meaning of communication
  • Communication pragmatics
  • Learning active listening
  • Avoiding communication “mistakes”
  • Developing empathy
  • Employing VAK (Visual Auditory Kinesthetic) learning modes and non-verbal communication
  • The art of asking questions
  • Using assertive language


Team building is a powerful accelerator of learning processes that can also be implemented outside the workplace through experiential training.
Our objective is to train the group, enhance and encourage team working by setting challenging and, most importantly, shared goals to improve corporate performance.
Gamification cast the team in a relatively relaxed competition, where special focus is placed on curiosity, problem solving, creativity and, in particular, team spirit and cooperation.
The 5 stages of team building:

  1. Briefing
  2. Brainstorming
  3. Planning
  4. Sharing
  5. Executing

The working group must be able to tackle a problem, understand it thoroughly, find an agreed upon solution and implement it.
Team building can have educational value if it is paired with a detailed analysis of requirements and structured debriefing, or it can be merely regarded as a game if the objective is to entertain and create a feeling of belonging to a team.


Emotional intelligence in psychology refers to the smart use of emotions, i.e. the ability of identifying your own and others’ emotions, as well as understand and manage them to ptimize any problem and/or relationship.
Emotional intelligence is based on two types of competence: personal skills, that relate to the way we control ourselves, and relational skills, which are linked to the way we manage our relationships with others.
They include:

  • Self-motivation and perseverance in pursuing goals despite frustrations.
  • The ability of controlling urges and postponing gratification.
  • Modulation of emotional states to prevent suffering from obstructing thoughts.
  • Being empathetic.

Personal skills are based on self-awareness, self-control and motivation.
There is wide consensus on the importance of effective communication to create healthy and mutually gratifying relationships. However good communication has become increasingly difficult. There are countless examples of interpersonal conflicts ending in a sterile zero-sum situation where everybody loses, even if somebody may be under the illusion of winning to the detriment of the other person.

Emotions have a great disruptive power. They can hinder us in achieving our goals, thus crippling our ability for clear action.
Too often we communicate without applying the principles of emotional intelligence.


Public speaking is the ability to effectively engage with listeners and talk to an audience.
Communication in all its many forms pervades the world of business. It translates into conference calls, meetings, presentations of new product, workshops, public events, etc. Developing the right skills to communicate effectively to a diverse audience is a must-have. Not only is a brilliant speaker able to address a group of people and express his thoughts, but he should also be capable of conveying emotions a clear, structured and appealing manner. Most successful speakers undergo intense preparation and they never improvise a speech. No speaker can be spared the adrenaline peak when presenting before an audience. A good speaker has learned how to handle fear and use it at his own advantage.
The fear of speaking in public should not hamper personal and professional growth.

Acquiring public speaking skills will allow you to

  • be open to new career opportunities;
  • stand out from your competitors;
  • attract the right customers for your business;
  • improve internal communication;
  • effectively present technical information;
  • improve employees’ productivity.


Problem solving refers to the methods and techniques used to solve problems. The term defines the cognitive process implemented to analyze a troublesome situation and find a solution.
The process of problem solving involves the following steps:

  • Problem finding = perceiving discomfort
  • Problem setting = defining the problem
  • Problem analysis = breaking up the problem into secondary smaller problems
  • Problem solving = removing root causes and answering the questions raised by the problem
  • Decision making = deciding how to act according to the answers
  • Action taking = taking action

Problem solving can useful to define problems in case of conflicts.
A problem often originates from latent, undefined or defined issues.
In problem setting and problem solving the most cost-effective solution is the winner. When this is not the case, the conflict persists in the problem solving process and the parties fail to accept the best solution and opt for the preferred option by the most powerful party.

Therefore the problem remains unset and unsolved, and it will come around at the following chance or, in the best scenario, it will disappear or be solved by others.
Analysis techniques are used to analyze shortcomings, needs, discomfort and desire.
Mental techniques are used to encourage creativity, organize ideas and make decisions.
Team techniques are used to manage and stimulate working groups and maximize meeting results.
Role plays and simulations can help to mock real situations for a better understanding of dynamics and behaviours.
Problem solving and the F.A.R.E. technique

  1. Focus: Selecting and setting the problem (define it). A written description can be used to facilitate the task.
  2. Analysis: Defining details to be obtained and their importance for data collection.
  3. Solution: Finding alternatives and selecting the best solution. Developing an execution plan.
  4. Execution: Defining the goal, executing the plan and monitoring results.


Coaching is a training strategy that, while taking into consideration the unique features of each individual, aims at triggering a change, a transformation that may improve and enhance individual potential to achieve personal, team, management or sport goals. leveraging a creative process, coaching stimulates reflection and inspires people to maximize their personal and professional potential to improve the quality of their lives.
ICF (International Coaching Federation) defines coaching as a partnership with customers that leverages a creative process to stimulate reflection and inspire people to maximize their personal and professional potential. Coaching is useful for people, who wish to:
– strike a balance in their private or work life;
– improve relationships;
– develop their potential;
– find the right answers to their problems.

  • Coaching makes it easier to discover, clarify and prioritize the goals that a person wishes to achieve.
  • It provides guidance in finding personal goals;
  • Solutions and strategies are devised by the individual;
  • Coaching does not interfere with individual independence and responsibility.

IRM – Interpersonal Relationships Management

IRM is the management of language, communication and behavioural patterns that significantly affect relationships with the others.
Fulfilling relationships and a satisfactory social life require the cognitive and emotional skills expressed in interpersonal communication which are crucial prerequisites for social adaptation. IRM is useful for people who would like to:
– communicate better;
– be able to communicate effectively to express their ideas, speak in public and succeed at work
– cope with conflict situations.

  • Facilitating participants in agreeing on individual or collective goals.
  • Developing listening and observation skills: these are the basic skills needed for managing interpersonal environment and relationships. They foster communication, to be intended as the process of conveying meaning from one person to another, and contribute to establishing fruitful, collaborative relationships.
  • Helping people to negotiate to settle differences, manage conflict and define the goals. Constructive conflict management is important in order to learn how to cope with diversity. Think of diversity not as a source of conflict but as an experience. Despite being destabilizing, frightening and bewildering, it allows genuine relationships to live so that they show not only commonalities but also differences, which raise awareness and an open dialogue. Tolerance, flexibility, creativity, and the ability to listen are fundamental elements of this process.
  • Improving the ability to control stress and deal with uncertainty with proper time management.


Linguistic empowerment is a person-centered approach enabling to generate a specific mindset; it is a way of relating to a (foreign) language which maximizes self-efficiency and independence. This approach is very useful for people wishing to:

  • exploit the process of understanding and apply specific methods to address foreign languages in a relaxed, motivated and conscious way, as well as to master advanced self-learning tools that can be implemented in their everyday private and professional life;
  • achieve self-awareness and be confident about personal potential and actions;
  • face cultural and linguistic challenges.

It helps people to:

  • assess their skills;
  • improve their linguistic skills and fluency and become more confident in using a foreign language when implementing acquired negotiating skills;
  • expand vocabulary and grammar knowledge;
  • use English properly when participating in or moderating meetings and expressing personal opinions and stances.